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Terms & Conditions


1  Who We Are

1.1 This website is owned and operated by Kohler Mira Ltd. Registered Office: Cromwell Road, Cheltenham, Gloucestershire GL52 5EP. Registered in England No. 252115.

1.2 The "Online Store" section of this website is hosted on behalf of Kohler Mira Ltd by: Webnetism, Herrick Way, Staverton Technology Park, Cheltenham, GL51 6TQ.

1.3 The "Online Store" sells genuine Mira Showers spare parts, fittings and accessories which are guaranteed for 1 year.


2  Placing an Order With Us

This service is available for customers residing in the UK only and delivery within the UK.

2.1 By placing an order with Kohler Mira, you are accepting these Terms & Conditions, set out below, as well as our Privacy Statement.

2.2 When you place an order to purchase a product from Kohler Mira Ltd, we will send you an order acknowledgement e-mail containing the details of your order. This confirmation email is to let you know that we have received your order and one of our agents will be processing it. Order acceptance and completion of the contract, will take place when we dispatch the goods to you (or some of them if we are delivering in installments) unless we have notified you that we do not accept your order or you have cancelled it in accordance with our instructions (refer to cancellation section.)


3  Payment

3.1 Secure payment will be taken at the point of order through HSBC. Payment can be made by Visa, Mastercard, Switch or Maestro. We will email you to confirm that your transaction has been successful. If you do not receive this email please check your junk mail folder.


4  Pricing & Availability

4.1 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

4.2 We may not accept your order for the following reasons:-

  • The product you ordered is not available
  • Non authorisation of your payment
  • Identification of a price or product description error
  • Our terms and conditions have not been met.

4.3 If the goods are unavailable, we will contact you by e-mail or telephone and you will have the option to either wait until the goods are available or cancel your order.


5  Dispatch/Delivery

5.1 We can deliver anywhere in the UK. Unfortunately we cannot deliver to British Forces Postcodes.

5.2 Delivery can only be made to the billing address.

5.3 FREE DELIVERY – Orders will be shipped with Standard Delivery free of charge.

5.4 We aim to dispatch orders within 3 working days (Mon-Fri) if the goods are available. If they are not available, we will aim to deliver the goods within 30 days. Once your goods have been dispatched we will send you an email confirming this. If we cannot deliver the goods within 30 days we will inform you and agree a revised date. If you do not want to agree a revised date the contract will be treated as if it had not been made.

5.5 Please note that during holiday periods (bank holidays and Christmas week) orders may be delayed.

5.6 No liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.

6  Cancellation/Returns Policy

6.1 You have the right to cancel your order at anytime up to the point of dispatch.

6.2 After we have dispatched the goods you have the right to cancel the order up to 7 days after receipt. To do so you must obtain an authorisation code by calling customer services quoting your post code and your order reference number. You are responsible for the cost of returns postage/carriage to us. Goods must be returned unused and in their original packaging. After the 7 day period we reserve the right not to accept parts back.

6.3 A refund will be issued upon receipt of goods and can only be made to the card payment was originally taken from.

7  Guarantee

7.1 All Goods are covered by our 1 year manufacturer’s guarantee against faulty workmanship and materials. You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery. Any damage or deficiency must be notified within 3 days of delivery after which claims for credit cannot be accepted. The following are not covered under the terms of our guarantee

  • Damage or performance issues arising from incorrect installation
  • Improper use or neglect
  • Lack of maintenance, build up of limescale, frost damage or damage caused by foreign objects (corrosion, system debris, sludge or pipe scaling)
  • Water or electrical services issues
  • Installation outside our recommendations outlined in our user instructions
  • Compensation for loss of use of the product or consequential loss of any kind
  • Damage or defects if the product is taken apart, repaired or modified by any persons not authorised by Mira Showers or our approved agents.

7.2 If your goods do not work or appear not to be working correctly, please first check the manufacturer’s instruction book to ensure that they have been installed and are being used correctly.

7.3 If an exchange is necessary, please contact us

8  Limitations on our Liability


8.1 In the interest of safety, spares requiring exposure to mains voltages must only be fitted by competent persons.

8.2 Kohler Mira Ltd will not consider compensation for loss of use of the product or consequential losses of any kind.

8.3 The Terms & Conditions set out above do not affect your statutory rights as a consumer.


9 Import/Export Laws

Kohler Mira and/or other members of the Kohler Group is/are required to comply with International laws and regulations pertaining to the import and export of commodities, services, software, and technology (“Import/Export Laws”) to assure that no portion of the products is sold or transferred in violation of the Import/Export Laws, or used for purposes prohibited by the Import/Export Laws. Kohler Mira reserves the right to cancel any order, at any time even after shipment, in its sole discretion, if it determines that the sale or supply to you may constitute a violation of, or non-compliance with, any import/export law by it or by any member of the Kohler Group.